Accessibility

Last updated: October 2026

Many of our members live with the lasting effects of their service, so we want this website to be easy for everyone to use. That includes people who are blind or have low vision, people who use a screen reader, and people who find a mouse or small text hard to manage.

Our commitment

We’ve built this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the international standard for accessible websites. We check it ourselves against those guidelines.

The website hasn’t been independently audited, so we don’t claim it’s certified. If you find something that doesn’t work for you, we want to hear about it.

What we’ve done

We’ve designed this website so that:

• the writing is clear and in plain English, with headings that make each page easy to scan
• pages stay readable when you zoom in
• you can move around it using a keyboard alone
• it works with screen readers, including descriptions of images
• nothing moves, flashes or changes on its own
• our phone number is at the top of every page

You don’t have to do it online

If you’d rather not use the website, you don’t have to. You can call the office to join or renew your membership, ask us a question, or ask for information in another format, such as a printed copy.

Known limitations

Some parts of the website don’t yet meet the standard we’re aiming for.

Older documents. Some of our documents are PDFs, including past issues of Salute and older newsletters. Not all of them work well with screen readers or when zoomed in. If you need one in another format, let us know.

Membership forms. Our online membership forms are run by Infoodle, a separate service, so we can’t control how accessible they are. If a form is hard to use, call us and we’ll take you through it.

Content from other services. If a page includes content from another service, such as a video, it may not meet the same standard.

Making the website easier to use

To make text bigger on a computer, hold down the Ctrl key (or the Cmd key on a Mac) and press the plus key. To make it smaller, press the minus key. To go back to normal, press 0.

On a phone or tablet, you can make text larger in your device’s settings, or pinch the screen to zoom in.

For free, step-by-step help using computers, phones and tablets, visit Be Connected, an Australian Government program for older Australians.

Tell us about a problem

If something on this website is hard to use, please tell us. Let us know which page it was and what you were trying to do, and we’ll do our best to fix it, or get you the information another way.

Phone: (02) 9235 1466, Monday to Thursday, 9am to 4pm
Email: office@tpinsw.org.au
Post: GPO Box 4429, Sydney NSW 2001

If you’re deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.